At LKAdult.com, we strive to ensure customer satisfaction. However, due to the intimate and personal nature of adult products, our Refund Policy is strict to maintain hygiene and safety standards. Please review this policy carefully before making a purchase.
1. General Refund Conditions
- Refunds are only available for products that are defective, damaged upon arrival, or incorrect due to our error.
- All refund requests must be submitted within 7 days of receiving your order.
- Products must be returned in their original, unopened packaging with all tags and seals intact.
- Shipping costs are non-refundable, and you are responsible for return shipping fees unless the issue is due to our error.
2. No Refunds After Acceptance
Due to the special nature of adult products, which may involve hygiene concerns, once an order has been signed for or accepted upon delivery, it cannot be returned or refunded. This includes any products that have been opened, used, or tampered with in any way.
3. Defective or Damaged Products
If a product arrives defective or damaged:
- Contact us at support@lkadult.com with your order number, a description of the issue, and photos.
- We will review and, if approved, provide a full refund or replacement at our discretion.
4. Cancellations
You may cancel an order before it ships for a full refund. Once shipped, cancellations are not possible, but you may request a return under the conditions above.
5. Processing Refunds
Approved refunds will be processed to your original payment method within 5-10 business days. Please note that bank processing times may vary.
6. Exceptions
This policy does not affect your statutory rights under applicable consumer laws. For international orders, additional customs fees are non-refundable.
7. Contact Us
For refund inquiries, email support@lkadult.com with your order details.
Note: This Refund Policy is subject to change. Always check the latest version on our Website.