Thank you for shopping with LKAdult.com. We are committed to providing a discreet, reliable, and customer-focused shopping experience for all adult products across Sri Lanka. This Shipping Policy is designed to fully comply with highest standards, including clear, accurate, and prominently displayed shipping information, estimated delivery times, shipping costs, service areas, and handling of lost/damaged items.
1. Shipping Coverage & Delivery Partners
We proudly offer nationwide shipping to every corner of Sri Lanka, including all 25 districts, urban and rural areas, and even remote locations. Deliveries are handled exclusively by trusted local courier partners in Sri Lanka with proven track records for reliability and discretion. These partners are carefully selected to ensure your package reaches you safely and on time.
2. 100% Free Shipping Island-Wide
Thanks to our strong supply chain and direct partnerships with local logistics providers, all orders qualify for completely free shipping with no minimum order value required. There are no hidden fees, surcharges, or additional costs for remote areas.
3. Discreet & Private Packaging (100% Privacy Guaranteed)
Your privacy is our highest priority.
- Every package is shipped in plain, unmarked packaging with no indication of the sender’s name, website, or contents.
- The exterior of the package will display only a generic return address (no mention of adult products, toys, or our brand name in a way that reveals the nature of the contents).
- No invoices, promotional materials, or product descriptions are visible on the outside.
- Buyer’s personal information (name, phone, address) is kept strictly confidential and never exposed on the outer packaging.
4. Estimated Delivery Time
- Orders are typically processed and handed over to our courier partner within 1–2 business days after payment confirmation (or order placement for COD).
- Standard delivery time: 7–15 business days from the date of order placement, depending on your location (urban areas usually 7–10 days; rural/remote areas may take up to 15 days).
- During peak seasons (holidays, sales events), slight delays may occur, and we will notify you immediately.
5. Cash on Delivery (COD) Available Nationwide
We offer Cash on Delivery as a payment option across all of Sri Lanka. Simply select COD at checkout, and pay in cash when your package arrives. COD orders follow the same free shipping and discreet packaging standards.
6. Order Tracking & Real-Time Updates
- Once your order is dispatched, you will receive an email and/or SMS with the tracking number and courier details.
- You can track your parcel 24/7 directly on our website by logging into “My Account” → “Orders” section.
- Automated email notifications will be sent at every major stage: Order Confirmed → Packed → Dispatched → Out for Delivery → Delivered.
7. Lost or Damaged Shipments
In the unlikely event that your package is lost or arrives damaged:
- Please contact our Customer Support team within 7 days of the expected delivery date (or immediately if visible damage is noted).
- We will file a claim with the courier and arrange a free replacement or full refund at no cost to you.
- Proof of damage (photos) may be requested to process the claim quickly.
8. Delivery Address Responsibility
- We are not responsible for non-delivery or delays caused by incorrect, incomplete, or unclear shipping addresses provided by the customer.
- Please double-check your address and ensure it is written clearly in English or Sinhala/Tamil as accepted by local couriers.
- A valid, reachable mobile number is mandatory for all orders (especially COD). If the courier cannot contact you for delivery, the package may be returned, and additional charges may apply for re-delivery.
9. Undeliverable Packages & Returns
- If a package is returned to us due to an incorrect address, customer unavailability (COD), or refusal to accept delivery, the customer will be responsible for re-shipping costs if a second attempt is requested.
- Refused or unclaimed COD packages will be considered cancelled, and any future orders from the same details may require prepaid payment only.
10. Changes to This Policy
We reserve the right to update this Shipping Policy at any time. The latest version will always be available on our website. Customers will be notified of significant changes via email or website announcement.
If you have any questions about shipping, tracking, or our privacy practices, please feel free to contact our support team 24/7 at support@lkadult.com.
Last updated: November 18, 2025
LKAdult.com – Discreet | Reliable | Sri Lanka’s Trusted Adult Store